Refund Policy
Last updated: July 26, 2026
1. Cancellation
You may cancel through your billing settings or Stripe customer portal. Cancellation stops future renewal charges. The cancellation screen will indicate when paid access ends.
2. General refund rule
Subscription fees already paid are generally non-refundable, except where required by law or where we approve a refund in our discretion. We do not automatically provide prorated refunds for unused time, reduced usage, or failure to cancel before renewal.
3. Billing errors
Contact us promptly if you believe you were charged twice, charged after a confirmed cancellation, or billed the wrong amount. We will investigate verified billing errors and correct them where appropriate.
4. Requesting a refund
Send requests within 7 days of the charge to support@leadpilothq.com. Include the account email, charge date, amount, and reason. Submission does not guarantee approval.